FAQ

The International Society of Arboriculture (ISA) was founded in 1924 and has served the tree care industry for over ninety years as a scientific and educational non-profit organization. The ISA supports tree care around the world and is dedicated to the care and preservation of shade and ornamental trees.

This organization continues to be a dynamic medium through which arborists around the world share their experiences and knowledge for the benefit of society. Aligned on many fronts with other green organizations, ISA is working hard to foster a better understanding of trees and tree care through research and the education of professionals as well as global efforts to inform tree care consumers.

You can call us to remove the tree and we will perform a “drop & leave”. This means that we will cut down the tree for you and leave the debris for you to use as you will. If you have the time and equipment yourself to deal with the debris and want to keep the good wood to split into firewood, this can be a good option for you.

Tree removal is a dangerous job! It is highly recommended that you leave it to the professionals, who have the equipment and knowledge necessary to safely remove it.

Unfortunately, not every tree company have trained arborists on staff.

When looking for a tree service with an arborist on staff, be sure to look for International Society of Arboraculture (ISA) certification. These arborists require a course of study, years of field work & an extensive exam that must be passed in order to become ISA certified. Finding an ISA certified arborist will ensure the best, most professional tree care possible. Currently, Hansen’s has 10 ISA certified arborists on staff.

No, it is not necessary for you to be home. We will fully go over the job to be done with the homeowner before the work is performed. If you choose to be home to watch the work you’re more than welcome to, but don’t feel that you need to take a precious vacation day off from work in order to have your trees trimmed.

If you choose to stay home and watch the work, please either stay in the safety of your home or if you must watch from outside, stay a safe distance away from all work and our ground crews. If a groundsman asks you to move, it is for your safety.

Generally speaking, it takes about two business days in order for a certified arborist to make it to a home for an estimate. If you know what work you need done and can describe it to us when you call, it will make the process much more simple. For example,you have limbs on your elm tree in the front yard scraping your roof and you want them removed. Simply phone in and describe that very situation and indicate the location of tree so we can be certain that we are looking at what you want us to look at and we can estimate it for you.

You don’t need to be home if you can give us a description of what you want done and the location of the trees. We will be glad to leave you an estimate along with a brochure and our insurance documentation right on your front door. After reviewing these documents, just phone us with any questions you might have.

For emergency tree services after events like a storm, we do our best to make it to everyone who calls as quickly as possible. However, due to the staggering number of calls, it can take a day or two before we get around to each one. We always try to respond to the most severe calls first. If your tree has fallen on your home or is blocking your driveway, then rest assured that you have called the right people and we will respond promptly and get things cleaned up so that you can get back to normal as soon as possible.

Please remember: We value the safety of our employess, so we cannot send them out in rain and lightning or ice. As soon as the storm subsides, we will be there managing the damage and cleaning up the aftermath of Mother Nature.

Depending on what needs to be done to the tree we can still help you! We have a bucket truck that can reach over top of just about any house to access the back yard, as well as a spider lift that allows us to access tight spaces. If the tree is dead and needs to be removed, we can have a climber actually climb the tree and “piece it out”, or cut it down piece by piece.  Just give us a call with the location of the tree in that hard to reach spot and we’ll come out & give you a free estimate on getting the work done!